TitleLocation
E-commerce Operations SupervisorAmsterdam, The Netherlands

Summary:

Supervise daily EMEA E-commerce operations and managing the Customer Service. Support the global E-commerce team with daily tasks. Strive for excellence and constantly improve the before and after sale service.

Operations & Customer Service Management
  • Daily operations and management of the Customer Service
    • Resolve customer complaints via phone, email & social media
    • Answer various customers’ inquiries and act as a company gatekeeper
  • Supervise and perform daily order fulfillment and E-commerce operations
  • Act as a back-up in case of absence of the E-commerce Operation Assistant or the E-commerce Manager
  • Provide guidelines and support in operations management across all UN offices
  • Supervise E-commerce Operations Assistant
  • Create & maintain Policy Manual
  • Guide and assist local CS offices
Refunds & Exchanges
  • Manage Refunds via various payment systems
  • Create monthly reports on Refunds & Exchanges & provide advise for improvements
  • Improve process of Returns & Exchanges to provide better UX
"Notify Me” Services
  • Fulfillment of “Notify me” product requests
  • Support local offices to maximize “Notify me” results
  • Monthly reporting on progress and further development of the tool
Marketing & UX
  • Assist in developing & updating the E-commerce Marketing calendar
  • Provide assistance with the website content management & marketing operations
  • Manage Terms & Conditions and Help & Support Sections on unitednude.com
The ideal candidate will be personable with excellent verbal and written communication skills, efficient and highly organized with good commercial sense.
Profile
  • Fluent in both written and spoken English and preferably another language
  • Bachelor level;
  • Excellent communication, coordination and problem solving skills
  • Excellent Multitasking skills
  • Minimum of 2 years experience in international environment
  • Passionate about helping customers
  • Proactive & Team player
  • Flexibility and adaptability towards all the tasks in a fast paced environment
  • Hands on with no 9 to 5 mentality
  • Well presented to work in a high fashion environment
  • Excellent MS Office skills


Appropriate candidates should please send a CV with a cover letter to jobs@unitednude.comwith reference E-Commmerce Operations Supervisor.

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Graphic Designer Full TimeGuangzhou, China

We are looking for a talented junior graphic designer to help us create innovative and engaging visual content. You’ll help us creating compelling social media graphics, engaging digital advertising copy, and innovative website designs. You will work closely to the e-commerce and marketing team.

Required skills & Responsibilities:

  • Adobe Creative Suite: Photoshop, InDesign and Illustrator advanced skills are a must
  • Experience designing engaging social graphics and online ads
  • Create animation or other visual images using film, video is a plus
  • Meticulous attention to detail and an eye for fresh and engaging design
  • Must be able to meet tight deadlines while dealing with several requests and projects.

Desirables:

  • Please provide several examples of work or a link to an online portfolio when applying.

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Sales PersonnelAmsterdam, London, New York

Due to ongoing success and fantastic sales figures across all of its flagships, United Nude, the fast evolving premium footwear and accessories brand, is seeking Sales Personnel to join them to drive sales and support the future growth of the business.

The Sales Personnel is responsible for Increased Productivity and Customer Service.

Responsibilities:

  • Maximizes personal sales at all opportunities and provides a friendly and welcoming environment.
  • Communicates effectively with customers to determine needs.
  • Demonstrates ways to increase personal and store productivity.
  • Applies sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations.
  • Handles multiple customers and multiple purchases.
  • Ensures ease of customer shopping experience through visual presentation and overall store maintenance.
  • Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers and floor changeovers.
  • Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the United Nude product and customer profile.
  • Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures.
  • Accurately enters all information into register receives payments, issues change and credits processes credit cards and checks according to policy.

Job Requirements:

  • Minimum 2 years sales experience or equivalent in a luxury retail environment preferred.
  • Excellent interpersonal, English communication - verbal and written other languages a plus as well as having time management/project skills.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
  • Ability to recognize and react to changing work demands.
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
  • Goal oriented: ability to stay focused on creating winning results.
  • Dedicated to high levels of Customer Service and Sales Productivity.
  • Ability to establish and maintain positive working relationships with management, customers and co-workers.

United Nude is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.

Please email us directly with a motivation letter accompanied by your CV at jobs@unitednude.com.

To ensure correct response, please ensure to title the email SALES PROFESSIONAL.

Only successful applicants will be contacted.

Thank you for your time.

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Shoe Design InternGuangzhou, China

As part of the design team you will have the opportunity to generate and develop concepts and designs for United Nude’s product line. The shoe design team handles the research, design, and development of new products, creating the form and function that is United Nude. The position involves a wide range of responsibilities that will build upon our current design language as well as create the future of our product offerings.

Required skills & Responsibilities:

  • Minimum of 2 years towards a Bachelor's degree
  • Excellent Working knowledge in Adobe's Creative Suite
  • Great positive attitude with an emphasis on self-motivation and quality of work
  • Working knowledge of basic shoe design tools and process (non-compulsory)
  • Interact with design personnel in otherdepartments
  • Work with suppliers (both internal and external) to ensure that design specifications are met
  • Synthesize and develop new product ideas in the form of sketches, two-dimensional drawings and three-dimensional models
  • Must work well with others in a team environment and foster clear and continuous communication with other groups
  • Strong passion for shoes

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