Customer Service

 

Due to high traffic during the Sale period you may experience a delay however, we make every effort to get back to you within 6 business days. Please accept our sincere apologies for any inconvenience caused. 

Shipping and Delivery

 

We aim to process all orders as soon as possible and dispatch your order within 2-3 working days of purchase. Orders should be received within 4-8 working days however, we are unable to guarantee this. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.

In order for us to complete your order, it is possible that your items will be sent from different locations. In this case, it would mean that your goods would be delivered separately. 

Once your order has been processed you will receive a dispatch email from UPS along with a tracking number which you can use to trace your order if needed.  

Alternatively, you can log into your account at United Nude and trace your order there.

Taxes and duties are calculated according to your shipping destination if you are ordering outside the EU and US import duties/taxes and additional shipping cost might be charged.

For more information about charges, please contact your local authorities. 

If you need to make any amendments, please contact customer services at customerservice@unitednude.com for assistance. 

 

Shipping Rates


Standard Delivery 5-10 working days:

Europe, USA and Canada: FREE

Rest of the world: $10.00 

South America: $45.00

 

Priority shipping 2-3 working days:

USA and Canada: $20.00 

 

Returns and Exchanges


If you are unhappy with your item(s) we are more than happy to offer you a refund providing that our returns policy is adhered to:

 • Items must be returned within 30 days of receiving your original order.
 • Returned items must be unworn and returned in their original and unused condition
 • Shoes must be tried on indoors.
 • Items must be returned at the customer’s expense.
 • You must obtain proof of postage just in case your order is lost on its way back to United Nude. Failure to do so may result in us not being able to process your return.
 • Any returns received with courier/postal labels stuck directly on them will not be processed and will be returned to the sender.
 • We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
 • Exchanges for another size and/or colour in the same style of shoe will depend upon stock availability at the time returned goods are received.
 • For customers outside EU, USA and Canada, shipping costs must be paid for by the customer before the exchange is processed. Please see our shipping rates for more information.
 • Price differences in exchanges for products with a higher retail price must be paid by the customer including all necessary information along with your exchange item before the exchange is processed.
 • Price differences in exchanges for products with a lower retail price will be credited back only to the original form of payment, or applied to a store credit, which will be valid for 12 months.
 • Exchanges can only be delivered to the same address as your original order.

If you wish to exchange any unwanted goods please complete the returns form provided with your order. If you need a new form please contact us at customerservice@unitednude.com 

 
Payment

You can use any of the payment types listed below to pay for your order. Security of personal information is taken very seriously and we would like to assure you that your details are safe with us. 

 • Visa
 • MasterCard
 • PayPal
 • American Express
 • Maestro
 • Ideal
 • Giro Pay
 • EPS

 

Size Guides
 
WOMENS SIZE GUIDE

 Measurement Chart

The below measurements are meant as a general guide. Fitting may vary slightly per style.

  UN-SIZE-CHART

 

MEN SIZE GUIDE

Measurement Chart

The below measurements are meant as a general guide. Fitting may vary slightly per style.

  Mens size chart

 

HOW TO MEASURE

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall.

1. FOOTH LENGTH

Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes.

Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses. This is your foot length measurement.

 Measuring Guide

2. SELECTING A SHOE

If your foot measurement is halfway between sizes, select the larger size.
You may find that one foot is longer than the other, this is quite normal.

  

LO RES BRACELET SIZE GUIDE

Measurement Chart

The below measurements are meant as a general guide, fitting may vary slightly per style.

 Lo Res Bracelet Measuing Guide

 

HOW TO MEASURE

To measure your wrist, place a ruler on a flat surface and rest your arm (facing downwards) on top of the ruler.

1. WRIST WIDTH

Make sure that the left side of your wrist is aligned with the ‘0’ on the ruler. Take the measurement from the right side of your wrist.

 Wrist Measuring guide

2. SELECTING A BRACELET SIZE

If your wrist measurement is halfway between sizes, select the larger size.
Because the design is in such a way, the angles allow for extra room when sliding on the bracelet.

 

Updating Account Information
You can update your personal details simply by logging into your United Nude account and selecting 'MY ACCOUNT’ in the topright hand corner of the page. You can then edit your details. If you do not have an account you can create one by clicking 'SIGN IN' in the top right corner and selecting 'CREATE AN ACCOUNT'.

 

 

 

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