Terms and conditions

We aim to deliver your chosen items to the place and person of your choice, in the shortest possible time (we do not dispatch at weekends or bank holidays). Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Delivery usually takes between 4 and 10 working days depending on destination. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

• Deliveries to Europe, Asia, Africa and Australia are sent from Amsterdam.
• Deliveries to UK and Ireland are sent from London.
• Deliveries to North and South America are sent from New York City.
• Deliveries to the countries within the European Union are free.
• Deliveries to the United States of America and Canada are free.
• Shipping fees will apply to all other orders depending on destination.
• State tax will apply to orders placed in the New York state.

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• Unsuitable items may be returned or exchanged within 20 days of our dispatch date.
• Postal costs for returns or exchanges are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
• Products must be unworn with shoe taps and original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Items that have any sign of use or wear will be returned to the client.
• Exchanges for another size and/or color in the same style of shoe will depend upon in-stock availability.
• Price differences in exchanges for products with a higher retail price must be paid by credit card including all necessary information along with your exchange item.
• Price differences in exchanges for products with a lower retail price will be credited back ONLY to the original form of payment, or applied to a store credit, which shall never expire.
• Please fill in the return form (if you did not receive it in your shipment, please contact us and we shall send you a new form), and include a print out of your web order, copy of receipt or original receipt.
• Return the item to the address you will find on the return form by registered post, keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
• All returns will be accepted and processed within 5 business days of delivery and refunded only via the original form of payment. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed above, we will not be able to issue the refund and the package will be sent back to you.
• If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

• Payment for goods is to be made by credit or debit card and will be processed in:
  • EURO for order placed in Europe, Asia, Africa and Australia
  • GBP for orders placed in the UK and Ireland
  • USD for orders placed in North and South America
• We do not accept cash or cheque payments for online orders.
• Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.
• ALAGUNA BV is responsible for the website transactions.

• Goods remain the property of United Nude until payment has been received in full.