TitleLocation
E-commerce Operations SupervisorNew York, United States of America

Summary:

Execute the daily operations and fulfillment of the USA E-commerce region and support the global E-commerce and the local Retail teams. Strive for excellence and constantly improve the before and after service of clients.

Key accountabilities and tasks

• USA E-commerce order management:
- Daily processing the e-commerce orders via POS and archiving the old orders
- Pick, pack, create shipping labels and prepare orders for shipping
- Product quality check before shipment
- Orders archiving

• Manage USA E-commerce packing supplies
• Manage USA Customer Service daily:
- Cooperate and stay in close communication with rest of the global Customer Service team
- Daily management of customers’ emails (USA e-commerce & retail)
- Manage USA e-commerce returns & exchanges
- Create monthly reports on revenue, refund & exchanges
- Notify Me requests + Manual Orders fulfillment
- Manage refunds via various payment systems
- Manage stock transfers between stores together with Store Managers & Local teams

• Monitor and assist with stock and merchandising management
• Provide constant feedback and point of improvements for unitednude.com & customer service
• Work to support the monthly sale targets for E-commerce
• Build up monthly reports
• Support and help executing the Ecommerce goals and strategy


The ideal candidate will be personable with excellent verbal and written communication skills, efficient and organized with good commercial sense.

Profile
• English proficiency is a must
• Creative and accurate
• Team player
• Proactive
• Flexibility and adaptability towards all the tasks in a fast paced environment
• Hands on with no 9 to 5 mentality
• Well presented to work in a high fashion environment
• Excellent MS Office skills

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Sales Order AdministratorAmsterdam, The Netherlands

Sales Order Administrator

The position of Sales Order Administratorwill provide you with a broad understanding of our business and will give a solid base for future development within the company. Your assignments will range from complex logistic procedures to more standardized support and follow-up tasks. The position will be based at United Nude Amsterdam.

Tasks will include, but not be limited to:

  • Processing orders and proactively following up on them
  • Managing and supervising in- and outgoing shipments for several in-house branches and customers
  • Customer service
  • Daily administration
  • Supporting managers with various administrative tasks

Qualifications

  • MBO+/ HBO degree
  • At least 3-5 years of work experience within business or logistics, preferably from the retail or fashion industry
  • Numerical and analytical problem solving skills
  • Fluency in Dutch and English required, additional language skills a merit
  • Result oriented and diligent with high ambitions and goals

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Graphic Designer Full TimeGuangzhou, China

We are looking for a talented junior graphic designer to help us create innovative and engaging visual content. You’ll help us creating compelling social media graphics, engaging digital advertising copy, and innovative website designs. You will work closely to the e-commerce and marketing team.

Required skills & Responsibilities:

  • Adobe Creative Suite: Photoshop, InDesign and Illustrator advanced skills are a must
  • Experience designing engaging social graphics and online ads
  • Create animation or other visual images using film, video is a plus
  • Meticulous attention to detail and an eye for fresh and engaging design
  • Must be able to meet tight deadlines while dealing with several requests and projects.

Desirables:

  • Please provide several examples of work or a link to an online portfolio when applying.

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Sales PersonnelAmsterdam, London, New York

Due to ongoing success and fantastic sales figures across all of its flagships, United Nude, the fast evolving premium footwear and accessories brand, is seeking Sales Personnel to join them to drive sales and support the future growth of the business.

The Sales Personnel is responsible for Increased Productivity and Customer Service.

Responsibilities:

  • Maximizes personal sales at all opportunities and provides a friendly and welcoming environment.
  • Communicates effectively with customers to determine needs.
  • Demonstrates ways to increase personal and store productivity.
  • Applies sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations.
  • Handles multiple customers and multiple purchases.
  • Ensures ease of customer shopping experience through visual presentation and overall store maintenance.
  • Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers and floor changeovers.
  • Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the United Nude product and customer profile.
  • Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures.
  • Accurately enters all information into register receives payments, issues change and credits processes credit cards and checks according to policy.

Job Requirements:

  • Minimum 2 years sales experience or equivalent in a luxury retail environment preferred.
  • Excellent interpersonal, English communication - verbal and written other languages a plus as well as having time management/project skills.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
  • Ability to recognize and react to changing work demands.
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
  • Goal oriented: ability to stay focused on creating winning results.
  • Dedicated to high levels of Customer Service and Sales Productivity.
  • Ability to establish and maintain positive working relationships with management, customers and co-workers.

United Nude is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.

Please email us directly with a motivation letter accompanied by your CV at jobs@unitednude.com.

To ensure correct response, please ensure to title the email SALES PROFESSIONAL.

Only successful applicants will be contacted.

Thank you for your time.

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