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If you realise that you have made a mistake within an hour or so
of placing your order on-line the best thing to do is to call us
during working hours (between 11.00am and 7.00pm Monday to Saturday
and 12pm and 6pm on Saturdays) on 1-212-274-9000. Outside of these
hours please e-mail claire@unitednude.com.
Because we aim to process orders within 24 hours it may be too late
to alter your order if it is already being processed in our warehouse.
If this is the case you will need to follow our returns procedure
and return the goods for an exchange.
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I
haven’t received my order, what
should I do? |
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All goods are sent via UPS
Ground and are trackable. Your tracking
number is contained within the email
we send you when we confirm your order
has been despatched. You can track
your order at www.ups.com.
If you have difficulties tracking the
order please call us on 1-212-274-9000
or email us at claire@unitednude.com and
we will be happy to help.
Canadian, South American & Mexican
Customers: All goods are sent
via USPS Priority International Mail.our
tracking number is contained within
the email we send you when we confirm
your order has been despatched. You
can track your order at www.usps.com.If
you have difficulties tracking the
order please call us on 1-212-274-9000
or email us at claire@unitednude.com and
we will be happy to help.
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You’ve
sent me the wrong item, what should I
do? |
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If we have sent you the wrong item by mistake, please call us on
1-212-274-9000 and we will arrange collection for the goods at no
cost to yourself. We will also arrange for the correct item to be
re-sent to you. If you would prefer to email us, at claire@unitednude.com,
please ensure that you include either your order number or name and
address within the email along with details of the item you have
received.
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The
goods I have received are faulty or damaged,
what should I do? |
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If the goods we have sent you are faulty or damaged, please call
us on 1-212-274-9000 and we will arrange for collection of the goods
for inspection at no cost to yourself. We will also arrange for the
replacement item to be re-sent for you. If you would prefer to email
us, at claire@unitednude.com,
please ensure that you include either your order number or name and
address within the email along with details of the damage or fault.
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Can
I have goods sent to more than one address? |
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If you would like goods to be
sent to more than one delivery address you will
need to place a separate order for each different
address. You can select an alternative delivery
address as you proceed through the check out process.
Please note that each order will incur a postage
and packing charge. |
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