Below are some of the questions we are most frequently asked. You can find more information using the help options to the left.
How quickly will I get my order?
Orders will be processed within 3 days and delivery should be received within 5 business days.
How do I know if the goods I want are in-stock?
On all of our products we provide you with a stock status indicator depending on the selections you have made regarding colour, size and quantity (where applicable).
If the size/colour option you have selected shows as ‘in stock’, this means this item is available for despatch.
If the size/colour option you have selected has a stock status of ‘out of stock’, this item is not available and you will not be able to add it to your basket.
If the size/colour option you have selected shows ‘notify me’, this means that we do not currently have stock of that particular item. Our ‘notify me’ service does however, allow customers to register an interest in a product and, upon any arrival of that particular product, be notified via email. Upon receipt of this email customers will be free to purchase the desired item.
Do I have to create an account?
If you wish to place an order with us then you will be required to create an account with us. Once you have created this account you will be able to benefit from the following great features
- Faster shopping – quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order)
- Track your order status – log-in to your account to check if your goods have been despatched
- View your order history – check what item/size you previously purchased via your Unitednude.com account.
- Sign-up to email updates – be the first to hear about special offers and new products with our email updates
I can't remember my password to log-in to my account, what should I do?
If you are unable to remember the password for your United Nude account, click hereto fill out a password request form. Simply insert the email address you used to register an account with us with, and a new password will be sent to you via email. Once you have logged in with the password we have provided you can re-set your password to a password of your choice.
I haven't received my order, what should I do?
All the orders are trackable: simply log into your account and click on View my order history.