UN United Nude
Log-in
Register
bag
 
0 items
  Shop locator Help
Home   Products   Lookbook   Company   Press
 
 
 
 
Help  
     
 
  Help home
  F.A.Q.
  New customers
  Shopping with us
  Delivery & returns
  My account questions
  My order questions
  Coupon promotions
  Shops and stockists
 
 
Need some help?
  Visit our help centre
  Frequently asked questions
  See our shipping rates
  See our returns policy
  Tel: 212 274-9000
 
 
 
Frequently Asked Questions
 
  Below are some of the questions we are most frequently asked. You can find more information using the help options to the left. If you can't find the information you are looking for feel free to e-mail us or phone us on 212 274-9000 .
 
  How quickly will I get my order?
  How do I know if the goods I want are in-stock?
  Do I have to create an account?
  I can’t remember my password to log-in to my account, what should I do?
  I haven’t received my order, what should I do?

  How quickly will I get my order? top  

  Goods Shipped from the USA

Delivery within the USA
Items shipped within the USA will be sent via UPS Ground 2-5 business day service.

Delivery to Canada, South America and Mexico
Items shipped to Canada, South America and Mexico will be sent via USPS Priority Mail International 7-10 business day service.

Goods Shipped from the UK

UK Customers

Are delivery rates for UK orders are as follows:

Parcelforce Euro 48
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 3-5 working days. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Parcelforce 24
We aim for same day despatch on orders placed before midday Monday to Friday to UK destinations.

Orders placed from Monday to Thursday should be delivered the next working day.

Orders placed between midday on Thursday and midday on Friday should be delivered on the following Monday.

Orders placed after midday on Friday, on Saturday or on Sunday will be despatched on the following Monday and should be delivered on the Tuesday.

European Customers

Parcelforce Euro 48
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 2-4 working. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Parcelforce International Scheduled
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 5-10 working days. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

North & South America, Asia and Australasia

Parcelforce International Datapost
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 2-7 working days. Deliveries are not made on Saturdays, Sundays or Bank Holidays.


  How do I know if the goods I want are in-stock? top  

  On all of our products we provide you will a stock status indicator depending on the selections you have made regarding colour, size and quantity (where applicable).

If the size/colour option you have selected shows as ‘in stock’, this means this item is available for despatch.

If the size/colour option you have selected has a stock status of ‘out of stock’, this item is not available and you will not be able to add it to your basket.

If the size/colour option you have selected shows ‘notify me’, this means that we do not currently have stock of that particular item. Our ‘notify me’ service does however, allow customers to register an interest in a product and, upon any arrival of that particular product, be notified via email. Upon receipt of this email customers will be free to purchase the desired item.


  Do I have to create an account? top  

  If you wish to place an order with us then you will be required to create an account with us. Once you have created this account you will be able to benefit from the following great features
• Faster shopping – quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order)
• Track your order status – log-in to your account to check if your goods have been despatched
• View your order history – check what item/size you previously purchased via your Unitednude.com account.
• Sign-up to email updates – be the first to hear about special offers and new products with our email updates

  I can’t remember my password to log-in to my account, what should I do? top  

  If you are unable to remember the password for your Unitednude.com account, click here to fill out a password request form. Simply insert the email address you used to register an account with us with, and a new password will be sent to you via email. Once you have logged in with the password we have provided you can re-set your password to a password of your choice.

  I haven’t received my order, what should I do? top  

  Goods Shipped from the USA

- Delivery within the USA
All goods are sent via UPS Ground and are trackable. Your tracking number is contained within the email we send when we confirm your order has been despatched. You can track your order at www.ups.com. If you have difficulties tracking your order, please contact us via the details below and we will be happy to help.

E-mail: claire@unitednude.com
Tel.: +1 212 274-9000
Address: 260 Elizabeth Street, New York, NY, 10012, USA

- Delivery to Canada, South America and Mexico
All goods are sent via USPS Priority Mail International and are trackable. Your tracking number is contained within the email we send when we confirm your order has been despatched. You can track your order at www.ups.com. If you have difficulties tracking your order, please contact us via the details below and we will be happy to help.

E-mail: claire@unitednude.com
Tel.: +1 212 274-9000
Address: 260 Elizabeth Street, New York, NY, 10012, USA

Goods Shipped from the UK

- UK Customers
All goods are sent via Parcelforce and are trackable. Your tracking number is contained within the email we send you when we confirm your order has been despatched. You can track your order at www.parcelforce.com. . If you have difficulties tracking your order, please call us on +44 1458 449069 and we will be happy to help.

- European Customers
European Customers: All goods are sent via Parcelforce and are trackable. Your tracking number is contained within the email we send you when we confirm your order has been despatched. You can track your order at www.parcelforce.com . If you have difficulties tracking your order, please call us on +44 1458 449069 and we will be happy to help.

- Rest of the World
European Customers: All goods are sent via Parcelforce and are trackable. Your tracking number is contained within the email we send you when we confirm your order has been despatched. You can track your order at www.parcelforce.com . If you have difficulties tracking your order, please call us on +44 1458 449069 and we will be happy to help.
 
 
email sign up
 
 
location
 

About United Nude·Help·Delivery and returns·Press·Privacy policy·Terms and conditions·Site map·Contact us © 2008 fullenglish.net