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USA / Canada, South America and Mexico
Returns Policy
If for any reason you are not completely satisfied upon receiving
your order, you have 30 days to return your shoes. You can
send a return request by e-mail, telephone or post to:
E-mail: claire@unitednude.com
Tel.: +1 212 274-9000
Address: 260 Elizabeth Street, New York, NY, 10012, USA
We will be happy to offer you a refund or exchange.
In order to return or exchange you should verify that your
order complies with the following:
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the shoes must be
sent back in the same condition in
which they were received. In the case
you no longer have the original packaging
it should be substituted by one of
the same size. |
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the shoes must be
delivered to the return address given
(written on packaging) within 30 days
from the date sent with your name,
address, contact number, receipt number
and whether you would like a refund
or exchange (please state what style,
size or colour you would like to exchange
for). |
If these conditions are met, United Nude
will refund the cost of the goods except
the initial delivery cost. Should you wish
to exchange for a style of a lower price,
United Nude will refund the difference.
Should you wish to exchange for a style
of a higher price, you will need to pay
the difference. If it is an exchange of
size, model or colour, the second S&H
charge will be free. Once we have received
a return we will refund you the total amount
of the cost using the original method of
payment, minus the postage charges. If
the return or exchange takes place due
to a manufacturing fault or quality defect
by United Nude, the total amount of the
shoes will be refunded.
Please note it may take up to a week to process a refund
or exchange. In the case of authorised returns, the amount
paid will be refunded.
How to return your order
Should you need to return an item, please follow the instructions
below. If you have any questions or need assistance, please
call us Monday to Friday from 11 am to 7 pm Est.
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Detach the return
form, keeping the order summary for
your own records. |
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Complete both sides
of the returns form; this will ensure
that your return is processed quickly
and efficiently. |
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Detach the pre-printed
return address label and tape to the
front of the parcel, making sure you
enclose the returns form with the goods. |
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Take the parcel to
the Post Office and request First Class
delivery for items under 3lbs and the
Standard Parcel Delivery Service for
parcels over 3 lbs, ensuring you take
out the extra compensation option and
obtaining a certificate of posting,
available free on request from any
post office. This will ensure you are
compensated in full should your parcel
go missing. |
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Please note that
return postage is only refunded if
goods are faulty or incorrectly sent,
or for an unacceptable alternative. |
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If you choose to
exchange an item, we will not charge
the usual delivery charge for shipping
the item back to you. |
Order Cancellation Policy
If upon cancelling an order after it has been processed and/or dispatched a restocking
fee will be charged. This fee will be the shipping amount of your order transaction
resulting in only the items being refunded.
Refunds will not be issued until all merchandise is received back into the store.
United Nude is not liable for any lost, stolen
or damaged items in the mail.
UK / Europe Returns Policy
Here at United Nude we offer a 28 day returns policy, so if
you are not entirely happy with your purchase you can return
the item unworn in its original packaging. This does not affect
your Statutory Rights. You are required to pay to the carriage
to return the goods to us but if you ask for an exchange we
will pay to post any goods we send back out to you. You will
be refunded the full amount for the goods (postage and packing
will not be refunded).
There are two main ways to return goods to us;
Return using our Parcelforce Home Collection Service – this
option provides you with a cost effective and efficient service.
The cost of this service is £5.00 – this
amount will be deducted from your refund or charged to the
card used to pay for any items requested in exchange. Simply
call us on 01458 449069 and one of our friendly customer advisors
will be happy to arrange a collection. We can offer collections
from an alternative address and you can specify the day of
the collection. This is an insured service
Return via Royal Mail Recorded Delivery – this
option requires you to re-pack your goods and take them to
your local Post Office where you will need to request to
send the goods back using the relevant service . You will
find a peel-off label with our address on the top right hand
side of your despatch note.
Whichever option you choose – don’t forget to include your returns
form so we know who the parcel is from!
If you have any queries please call us on 01458 449069 and one of our helpful
team will be happy to advise you. You can also e-mail unreturns@footshopltd.co.uk.
Once we are in receipt of the goods we aim to process all refunds and exchanges
within 48 hours.
If you think the goods you have received are faulty or if you have been sent
the wrong item, please call our Returns Team on 01458 449069 (Monday to Friday
from 8.30am to 4.30pm) or email unreturns@footshopltd.co.uk.
In these circumstances we will arrange a free of charge collection for replacement
goods to be resent where appropriate.
If you have any questions at all about returning goods please contact our Returns
Team on 01458 449069 or by email unreturns@footshopltd.co.uk who
will be happy to help.
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